FAQ

To order your purchase :-
1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Delivery usually will take about 1 to 7 working days.

Yes we do, kindly contact us for more information.

Yes, only if the order is still on pending status.

- Please chat with us or send an email to our customer's service email at suppoprt@rcbpc.my  with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be canceled.

We are currently accept VISA, MASTERCARD (Debit & Credit), AMERICAN EXPRESS and Manual online banking at the moment.

Note: Kindly send us the pay slip for manual online banking for verification purposes.

Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to support@rcbpc.my or chat with us and let us clear your doubts.